Return & Cancellation Policy

Welcome to Your Store Name. We value customer satisfaction and strive to provide a smooth shopping experience. Please read our Return & Cancellation Policy carefully before making a purchase.

1. Introduction

This Return & Cancellation Policy outlines the conditions under which products may be returned, exchanged, cancelled, or refunded. By placing an order on our website, you agree to the terms stated below.

2. Order Cancellation

• Orders may be cancelled within 24 hours of placement.
• Cancellation requests may not be accepted once an order has been shipped.
• We reserve the right to cancel any order due to product unavailability, payment issues, suspected fraud, or other unforeseen circumstances.

3. Return Eligibility

To be eligible for a return:

• The return request must be submitted within 7 days of receiving the product.
• The product must be unused, unworn, and in its original condition.
• All original packaging, tags, manuals, and accessories must be included.
• Proof of purchase or order confirmation must be provided.

4. Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to misuse or improper handling.
• Customized or personalized products.
• Clearance, sale, or promotional items unless received defective.
• Gift cards or digital products, where applicable.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact our customer support within 48 hours of delivery.
• Provide clear photos or videos showing the issue.
• After verification, we will arrange a replacement, return, or refund as applicable.

6. Refund Policy

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Shipping charges are generally non-refundable unless the return is due to our error.

7. Exchange Policy

We may offer exchanges for eligible products subject to stock availability.

• Exchange requests must meet all return eligibility requirements.
• If the requested replacement product is unavailable, a refund may be provided instead.

8. Return Shipping

• Customers may be responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect product.
• We recommend using a trackable shipping service for returned items.

9. Processing Time

Return, exchange, and refund requests are typically processed within a reasonable timeframe after receiving and inspecting the returned product.

10. Refusal of Returns

We reserve the right to reject any return request that does not comply with this policy or if the returned item does not meet the required conditions.

11. Changes to Policy

We reserve the right to update or modify this Return & Cancellation Policy at any time. Changes will become effective immediately upon publication on this page.

12. Contact Information

Last Updated: June 2026