Effective Date: 01.09.2026
We want you to be satisfied with your purchase. Our Return & Refund Policy outlines the terms under which returns and cancellations are processed.
1. Order Cancellation Policy
• Before Dispatch: You can cancel your order directly from your account dashboard or by emailing support@rajgharia.com before it is shipped. A full refund will be processed to the original payment method within 3 to 5 business days.
• After Dispatch: Orders cannot be cancelled once handed over to the courier partner. You may refuse delivery at your doorstep when the courier arrives.
2. Return Window & Eligibility
• You may request a return within 4 days from the date of product delivery.
• Eligibility Criteria: To be eligible for a return:
o The item must be unused, unwashed, unworn, and in its original condition.
o The item must be in its original packaging with all original tags, user manuals, and accessories intact.
o You must present the original tax invoice or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless delivered damaged or defective:
• Personal Care / Cosmetics / Skincare products (if seal is broken).
• Innerwear, Lingerie, and Socks.
• Opened electrical accessories or items marked explicitly as "Non-Returnable" on the product detail page.
4. Damaged, Defective, or Wrong Items Received
If you receive a damaged, defective, or incorrect product:
• Please notify us within 48 hours of delivery via email at support@rajgharia.com or phone at +91817204678.
• Mandatory Requirement: Please share clear photographs and an unboxing video demonstrating the defect or damage along with the shipping label.
• Upon verification, we will arrange a free reverse pickup and send a replacement or issue a full refund at no extra cost.
5. Return Process & Reverse Pickup
1. Submit your return request via [My Account → Orders → Request Return] or contact our support team.
2. If reverse pickup is available for your pin code, our logistics partner will pick up the package within 2 to 4 business days.
3. If reverse pickup is unavailable in your location, you will be requested to self-ship the product to our warehouse. We will reimburse self-shipping costs up to a maximum of ₹100 upon producing the courier receipt.
6. Refund Timelines & Method
Once your returned item is received and inspected at our warehouse:
• Inspection: Takes 1 to 2 business days upon receipt.
• Prepaid Orders: Refunds will be credited back to the original payment source (Bank Account, Credit Card, UPI) within 5 to 7 business days after inspection approval.
• COD Orders: Refunds will be transferred via UPI or Bank Transfer (NEFT) after you provide your bank account details. Refunds are processed within 5 to 7 business days after receiving your bank details.
We want you to be satisfied with your purchase. Our Return & Refund Policy outlines the terms under which returns and cancellations are processed.
1. Order Cancellation Policy
• Before Dispatch: You can cancel your order directly from your account dashboard or by emailing support@rajgharia.com before it is shipped. A full refund will be processed to the original payment method within 3 to 5 business days.
• After Dispatch: Orders cannot be cancelled once handed over to the courier partner. You may refuse delivery at your doorstep when the courier arrives.
2. Return Window & Eligibility
• You may request a return within 4 days from the date of product delivery.
• Eligibility Criteria: To be eligible for a return:
o The item must be unused, unwashed, unworn, and in its original condition.
o The item must be in its original packaging with all original tags, user manuals, and accessories intact.
o You must present the original tax invoice or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless delivered damaged or defective:
• Personal Care / Cosmetics / Skincare products (if seal is broken).
• Innerwear, Lingerie, and Socks.
• Opened electrical accessories or items marked explicitly as "Non-Returnable" on the product detail page.
4. Damaged, Defective, or Wrong Items Received
If you receive a damaged, defective, or incorrect product:
• Please notify us within 48 hours of delivery via email at support@rajgharia.com or phone at +91817204678.
• Mandatory Requirement: Please share clear photographs and an unboxing video demonstrating the defect or damage along with the shipping label.
• Upon verification, we will arrange a free reverse pickup and send a replacement or issue a full refund at no extra cost.
5. Return Process & Reverse Pickup
1. Submit your return request via [My Account → Orders → Request Return] or contact our support team.
2. If reverse pickup is available for your pin code, our logistics partner will pick up the package within 2 to 4 business days.
3. If reverse pickup is unavailable in your location, you will be requested to self-ship the product to our warehouse. We will reimburse self-shipping costs up to a maximum of ₹100 upon producing the courier receipt.
6. Refund Timelines & Method
Once your returned item is received and inspected at our warehouse:
• Inspection: Takes 1 to 2 business days upon receipt.
• Prepaid Orders: Refunds will be credited back to the original payment source (Bank Account, Credit Card, UPI) within 5 to 7 business days after inspection approval.
• COD Orders: Refunds will be transferred via UPI or Bank Transfer (NEFT) after you provide your bank account details. Refunds are processed within 5 to 7 business days after receiving your bank details.