Effective Date: 01.09.2026
We want you to be satisfied with your purchase. Our Return and Refund Policy outlines the terms under which returns and cancellations are processed.
1. Order Cancellation Policy
• Before Dispatch: You can cancel your order directly from your account dashboard or by emailing support@rajgharia.com before it is shipped. A full refund will be processed to the original payment method within 3 to 5 business days.
• After Dispatch: Orders cannot be cancelled once handed over to the courier partner. You may refuse delivery at your doorstep when the courier arrives.
2. Return Window and Eligibility
• You may request a return within 4 days from the date of product delivery.
• Eligibility Criteria: To be eligible for a return:
o The item must be unused, unwashed, unworn, and in its original condition.
o The item must be in its original packaging with all original tags, user manuals, and accessories intact.
o You must present the original tax invoice or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless delivered damaged or defective:
• Personal Care / Cosmetics / Skincare products (if seal is broken).
• Innerwear, Lingerie, and Socks.
• Opened electrical accessories or items marked explicitly as and Non-Returnable and on the product detail page.
4. Damaged, Defective, or Wrong Items Received
If you receive a damaged, defective, or incorrect product:
• Please notify us within 48 hours of delivery via email at support@rajgharia.com or phone at +91817204678.
• Mandatory Requirement: Please share clear photographs and an unboxing video demonstrating the defect or damage along with the shipping label.
• Upon verification, we will arrange a free reverse pickup and send a replacement or issue a full refund at no extra cost.
5. Return Process and Reverse Pickup
1. Submit your return request via [My Account → Orders → Request Return] or contact our support team.
2. If reverse pickup is available for your pin code, our logistics partner will pick up the package within 2 to 4 business days.
3. If reverse pickup is unavailable in your location, you will be requested to self-ship the product to our warehouse. We will reimburse self-shipping costs up to a maximum of ₹100 upon producing the courier receipt.
6. Refund Timelines and Method
Once your returned item is received and inspected at our warehouse:
• Inspection: Takes 1 to 2 business days upon receipt.
• Prepaid Orders: Refunds will be credited back to the original payment source (Bank Account, Credit Card, UPI) within 5 to 7 business days after inspection approval.
• COD Orders: Refunds will be transferred via UPI or Bank Transfer (NEFT) after you provide your bank account details. Refunds are processed within 5 to 7 business days after receiving your bank details.
We want you to be satisfied with your purchase. Our Return and Refund Policy outlines the terms under which returns and cancellations are processed.
1. Order Cancellation Policy
• Before Dispatch: You can cancel your order directly from your account dashboard or by emailing support@rajgharia.com before it is shipped. A full refund will be processed to the original payment method within 3 to 5 business days.
• After Dispatch: Orders cannot be cancelled once handed over to the courier partner. You may refuse delivery at your doorstep when the courier arrives.
2. Return Window and Eligibility
• You may request a return within 4 days from the date of product delivery.
• Eligibility Criteria: To be eligible for a return:
o The item must be unused, unwashed, unworn, and in its original condition.
o The item must be in its original packaging with all original tags, user manuals, and accessories intact.
o You must present the original tax invoice or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged unless delivered damaged or defective:
• Personal Care / Cosmetics / Skincare products (if seal is broken).
• Innerwear, Lingerie, and Socks.
• Opened electrical accessories or items marked explicitly as and Non-Returnable and on the product detail page.
4. Damaged, Defective, or Wrong Items Received
If you receive a damaged, defective, or incorrect product:
• Please notify us within 48 hours of delivery via email at support@rajgharia.com or phone at +91817204678.
• Mandatory Requirement: Please share clear photographs and an unboxing video demonstrating the defect or damage along with the shipping label.
• Upon verification, we will arrange a free reverse pickup and send a replacement or issue a full refund at no extra cost.
5. Return Process and Reverse Pickup
1. Submit your return request via [My Account → Orders → Request Return] or contact our support team.
2. If reverse pickup is available for your pin code, our logistics partner will pick up the package within 2 to 4 business days.
3. If reverse pickup is unavailable in your location, you will be requested to self-ship the product to our warehouse. We will reimburse self-shipping costs up to a maximum of ₹100 upon producing the courier receipt.
6. Refund Timelines and Method
Once your returned item is received and inspected at our warehouse:
• Inspection: Takes 1 to 2 business days upon receipt.
• Prepaid Orders: Refunds will be credited back to the original payment source (Bank Account, Credit Card, UPI) within 5 to 7 business days after inspection approval.
• COD Orders: Refunds will be transferred via UPI or Bank Transfer (NEFT) after you provide your bank account details. Refunds are processed within 5 to 7 business days after receiving your bank details.